Pearson Director, Recruitment Services in Orlando, Florida

Director, Recruitment Services


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

* Recruitment Services Mission Statement *

A highly ethical, motivated, and competent group ofstudent advisors who collaborates with academic partners and peers to interviewand advise highly qualified student prospects whom are capable of graduatingfrom their selected program and to fulfill their aspirations. We strive tobecome a world-class organization full of engaged minds committed to educationwith a passion for excellence.

* Summary *

_ Responsible for meeting or surpassing goals in newstudent enrollment. Serves as a memberof the senior management team; represents the functional best interests ofRecruitment Services, AP’s and the company. Interacts with Managing Directors, AP’s and Business Unit staff in themeans of recruiting goals. _


Specific duties and responsibilities include, but are not limited to, thefollowing. Other duties andresponsibilities may be assigned. (This is included in all job descriptions).

  • Provide strategic direction for the RecruitmentServices function of our business and for the Company overall as a member ofthe Senior Management Team.

  • Drive performance in the Recruitment Servicesfunction of our business to maximize starts and optimize efficiency whileoperating within our culture and service themes.

  • Full departmental operating responsibilitiesincluding budget, planning, production, Admissions, hiring, staffing, training,performance management, reward as well as recognition and leadership, whileupholding the highest levels of integrity.

  • Attend SMT meetings, share performance data and anyissues facing the Recruitment Services Team; collaborate with other leaders inresolving cross-functional issues facing the organization.

  • Provide strategic direction regarding issuesrelating to CRM, reporting and the database, including procedures, statusdefinitions, etc. for Recruitment Services in collaboration with otherfunctional leaders.

  • Monitor the day-to-day operations and overallproductivity of the Recruitment Services Department whilst taking actionsnecessary to optimize performance.

  • Develop, approve and ensure consistentimplementation of the local standard operating procedure for Admissions.

  • Analyze departmental and program team productionprocesses to find opportunities to enhance performance. Develop new processesand modify existing processes in collaboration with other stakeholders toimprove efficiency and overall effectiveness.

  • Solicit and develop ideas for sales tools to helpincrease performance in new student admissions and retention while leading the organizationin creating and implementing those initiatives.

  • Direct the development and upkeep of trainingmaterials to keep up to date with current operating procedures, definitions,etc.

  • Develop, coordinate and deliver ongoing EA/ECtraining based on areas of weakness and opportunity.

*· * Make and implementdecisions on staffing changes to best meet program goals and personnel.

*· * Requires the ability to work a flexible schedule,including weekends and evenings to accommodate students, departmental andcompany’s needs. This may include working more than 40 hours a week.


  • Qualifications

  • BA/BS degree from accredited institution required.Masters degree preferred.

  • “Inside” sales experience (outbound calling)preferred.

  • Previous sales management and leadership experiencepreferred. Ideal candidate will have 5-10 years experience managing and leadingvarious inside sales teams performing in a high-relationship consultative salesprocess, with experience as a department head.

  • Experience with distance education and collegeadmissions preferred.

  • Strong organization, analytical and motivatingskills.

  • Demonstrated ability to formulate strategy and leadthe implementation of operational initiatives to meet goals.

  • Proficient in MS Office, MS Word, Excel, andPowerPoint.

  • Collaborative and professional communication style,builds relationships with other departments, not barriers.

  • Ability to lead growth in the department from 32employees to over 120.

  • _ Must learn theculture of higher education and represent the Company well in interactions withcurrent and potential Academic Partners.

Supervisory Responsibilities

  • AssociateDirectors of Admissions



Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-FL-Orlando

Work Locations: US-FL-Orlando-2145 Metro Ctr 2145 Metro Center Orlando 32835

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 10, 2017

Req ID: 1708846