Pearson Customer Care Co-ordinator in Melbourne, Australia
Customer Care Co-ordinator
Pearson Australia is seeking a Customer Care Co-ordinator to join our growing team of Customer Support Consultants.
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We want more than people who can simply do their jobs. You must love and be passionate about what you do, so that you perform as well as you can. You will be customer focused, clear and transparent, collaborative, can-do and courageous.
Based in the stunning, heritage-listed offices in Melbourne’s Docklands, you will be the first point of contact and support for our Education customers. You will be the subject matter expert on non-digital products and the processes and systems used to support them.Your responsibilities will also include coaching, training, resource planning and supervision of the day to day activities of the customer support staff.
To be successful in this role, you will have demonstrated experience in customer service and support roles, ideally with previous supervisory experience.
Be part of an organisation that is passionate about solutions, not just products
Work in an environment where ideas are shared, and success is celebrated
Be part of a team that is not afraid of a challenge, and learns from mistakes
Share our values – bravery, imaginative, accountable and decent
Working knowledge of all Microsoft Office & Google suites
Solid experience working in a customer service or technical support role
Experience supporting customers over the phone, via live chat and via email.
Previous supervisory, coaching and training of staff within a customer service environment preferred
Experience in a call-centre environment is preferred but not essential
Excellent written and verbal communication skills
Please apply by submitting a CV and cover letter and please note that only short-listed candidates will be contacted via phone.
Primary Location: AU-VIC-Melbourne
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: May 8, 2017
Req ID: 1708638