Pearson Customer Care Co-ordinator in Melbourne, Australia

Customer Care Co-ordinator


Pearson Australia is seeking a Customer Care Co-ordinator to join our growing team of Customer Support Consultants.

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We want more than people who can simply do their jobs. You must love and be passionate about what you do, so that you perform as well as you can. You will be customer focused, clear and transparent, collaborative, can-do and courageous.

Based in the stunning, heritage-listed offices in Melbourne’s Docklands, you will be the first point of contact and support for our Education customers. You will be the subject matter expert on non-digital products and the processes and systems used to support them.Your responsibilities will also include coaching, training, resource planning and supervision of the day to day activities of the customer support staff.

To be successful in this role, you will have demonstrated experience in customer service and support roles, ideally with previous supervisory experience.


  • Be part of an organisation that is passionate about solutions, not just products

  • Work in an environment where ideas are shared, and success is celebrated

  • Be part of a team that is not afraid of a challenge, and learns from mistakes

  • Share our values – bravery, imaginative, accountable and decent


  • Working knowledge of all Microsoft Office & Google suites

  • Solid experience working in a customer service or technical support role

  • Experience supporting customers over the phone, via live chat and via email.

  • Previous supervisory, coaching and training of staff within a customer service environment preferred

  • Experience in a call-centre environment is preferred but not essential

  • Excellent written and verbal communication skills

Please apply by submitting a CV and cover letter and please note that only short-listed candidates will be contacted via phone.


Primary Location: AU-VIC-Melbourne

Job: Customer Service

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 8, 2017

Req ID: 1708638