Pearson Subject Advisor (Health & Social Care and Childcare) in London, United Kingdom

Subject Advisor (Health & Social Care and Childcare)

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Purpose

Customer Services for UK Qualifications comprisesapproximately 250 members of staff across five departments based in London andManchester.

Reporting to a Senior Subject Advisor, the Subject Advisor’smain focus is to offer teachers in-depth subject support on the delivery andassessment of Pearson Qualifications via telephone, web chat, email, socialmedia, newsletters and face to face network and training events. The Subject Advisor will be at the forefrontof any qualification redevelopments.

A teacher has limited time so their interactions withteaching services needs to be efficient and prompt. This will have a positiveimpact for centres and learners in terms of qualification delivery whilstgiving them a great customer experience.

Accountabilities

  • Be the ‘face’ of the subject and the first point of contact for teachers

  • Establish and manage subject communities

  • Manage, review and fully utilise the first line queries into the business viathe Subject Specialists in order to find customer solutions or pro-activelyfeeding back across the teaching community

  • Manage the “Ask the Expert “ team for their subject to deliver a moreresponsive service

  • Seek contact with teachers in centres and at events (such as launch andtraining events, local network events, conferences and examiner meetings)

  • Lead virtual subject teams within Pearson and build relationships with keyinternal and external stakeholders

  • Edit and author a subject area on the Pearson Qualifications website.

  • Lead on and review all (subject specific) Social Media content including theuse of facebook and twitter

  • Update and advise the Customer Service and virtual teams on developments inthe subject area. This includes producing a regular teacher' email update.

  • Contribute to root-cause analysis of important issues around teacherenquiries

  • Analyse trends in teacher contacts and recommending and implementingpro-active solutions for providing information to teachers

Key Competencies

●Stakeholder engagement across teams based in theUK.

●Influencing decision making. Using expertknowledge of Health & Social Care and Childcare when engaging indevelopments.

●Delivering goals that are directly linked tocorporate goals

●Proactive & innovative approach to problemsolving

●Confident in delivering training sessions onexpert subject face to face or via online events.

Pearson ProfileCompetencies

Customer focused

Passionate about customers; acts on customer feedback andbuilds a lasting legacy

Transformational

Champions change; creates the right environment for changeand identifies and closes gaps in the organisation’s capability

Strategic and visionary

Communicates and involves people in the global vision andstrategy; is commercial

Innovative

Champions new ideas and business models; implements newthinking that benefits the business and encourages a culture of innovation

Developer

Builds a development culture; prioritises developmentactivities and develops their own people

Inspirational

Is emotionally intelligent and engages people’s hearts aswell as their minds

Relationship builder

Promotes and enables collaboration; encourages openconversations and seeks out diverse ideas

Makes it happen

Makes clear and consistent decisions that meet theorganisation’s goals and is accountable for achievingthose goals

Qualifications

Education and Training Requirements

  • Degree level education or equivalent

  • Sound understanding of Health & Social Careand Childcare qualifications across all sectors, ideally those offered by Pearson.

  • Good understanding of the educationalenvironment in the UK and internationally.

  • Teaching qualification and experience(desirable)

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Customer Service

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 19, 2017

Req ID: 1711590