Pearson Customer Enquiries and Relationship Coordinator in London, United Kingdom

Customer Enquiries and Relationship Coordinator

Description

Position Title

Customer Enquiries and Relationship Coordinator

Division

Pearson College London, Pearson UK

Summary of role

The Customer Enquiries Coordinator reports to the Senior Marketing and Conversion Officer and provides front line customer service for all inbound and outbound enquiries and administrative support for Pearson College London.

Key responsibilities

  • Responsible for accurate and timely responses to all inbound enquiries from prospective or former students, business contacts and the public via email, telephone, Livechat and in person;

  • Required to ensure all customers receive an impeccable service through careful attention to detail and unwavering high standards;

  • Ensure the Pearson College London brand values are consistent in all information provided;

  • Conduct pre-arranged and ad hoc Personal Visits and meetings with prospective students and applicants;

  • Support the Senior Marketing and Conversion Officer with sending outbound direct mail packs and prospectuses, calling offer holders, applicants and parents;

  • Manage the data entry from school/college visits into our CRM system (Salesforce);

  • Assist the events and student recruitment teams with the planning and delivery of events such as Open Days and Taster Days

Communicate effectively with colleagues and management, and interact with others effectively and professionally under pressure.

Qualifications

Competencies

Essential:

  • Strong verbal and written communication skills, with the ability to communicate effectively with a variety of stakeholders.

  • Excellent organizational and time-management skills.

  • Able to demonstrate strong attention to detail and a methodical approach to work.

  • A positive attitude and flexibility in your approach to work and colleagues

  • Demonstrate resilience and creativity in solving problems.

  • Able to take bold and decisive action to deliver ambitious outcomes, and champion a culture of high performance.

  • Ability to work well in a fast-paced, target driven environment.

  • Willingness to work some evenings and weekends throughout the year.

Education

Essential:

  • Degree or equivalent.

IT Literacy

Essential:

  • Good working knowledge of Excel, Word and PowerPoint.

Desirable:

  • CRM/Salesforce experience

  • An aptitude for Gmail, Google sheets, Google docs and other apps.

Previous Experience

Essential:

  • Experience of marketing or student recruitment

  • Experience of working in a fast paced environment, with multiple priorities

Desirable:

  • Experience of working in customer service

  • Experience in Higher Education

#LI-CL1

Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Customer Service

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 3, 2017

Req ID: 1708452