Pearson Resource Deployment Advisor in Glenview, Illinois

Resource Deployment Advisor

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Resource Deployment Advisor is responsible for assigning, deploying, and supporting consultants for the North America Services market, including program activation, professional development, consulting, and digital program services. This position also performs a variety of critical operational functions related to order processing and revenue recognition, as well as additional support tasks for online services offerings.

Qualifications

Required:

  • Bachelor’s degree or equivalent work-related experience.

  • Minimum 5 years of experience working in customer care or sales support.

  • Familiarity with K-12 education market preferred.

  • Familiarity with Salesforce and Kimble/FinancialForce or similar Resource Management applications preferred.

Preferred:

  • Ability to provide best-in-class service and support for internal and external customers.

  • Excellent problem-solving skills.

  • Excellent verbal and written communication skills.

  • Ability to deliver results under tight deadlines.

  • Ability to manage multiple projects and prioritize appropriately.

  • High proficiency with Microsoft Excel.

  • Oracle proficiency preferred.

  • Detail-oriented.

  • Ability to work collaboratively with a team to deliver efficient and effective results.

Other:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-IL-Glenview

Work Locations: US-IL-Glenview-1900 E. Lake 1900 East Lake Avenue Glenview 60025

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 8, 2017

Req ID: 1707829