Pearson Customer Success Representative in Columbus, Ohio

Customer Success Representative

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

TheCustomer Success Representativeis a key member of the North America Services Organization, reporting to the Customer Success Manager – Integrated Solutions. They are responsible for working across an assigned territory of higher education institutions and government, corporate and association contract accounts to ensure instructor success and overall satisfaction with Pearson’s digital products. The Customer Success Representative is responsible for a smooth start and ongoing development of the Pearson relationship with the instructor. They are tasked with instructor onboarding, ensuring our instructor customers are setup with the right Pearson digital access, oriented to the digital user experience, and prepared to manage the experience of onboarding their students. With dozens of Pearson digital products, integrating with numerous Learning Management Systems, the work around onboarding can be complicated, so it’s imperative that we help instructors and make a positive impression in this early stage of their relationships with us. The Customer Success Representative is also responsible for equipping instructors with the necessary skills, information, and on-going training and assistance they need to maximize the impact of our digital product(s) in their course each term.

To be successful in this role, the Customer Success Representative must be technically savvy, able to quickly master Pearson digital products, systems and processes; They must have impeccable time management skills, be able to think critically and prioritize and handle multiple concurrent requests; They will also need to have great attention to detail, tremendous empathy and the ability to work in a fast-paced environment, handling large volume without sacrificing quality.

Position located on site in either Centennial, CO or Columbus, OH.

Qualifications

Custom Customer service, account management or corporate training experience preferred

Experience with online education and Learning Management Systems a plus

SKILLS/KNOWLEDGE/ABILITIES

Bachelors Degree required

High achievement: recognition for excelling in a college and work environment

Motivation: the drive to achieve beyond what is expected

Interest in education and educational technology: experience or curiosity about the development of traditional and technology based intellectual property

Technical proficiency: strong digital skills and ability to quickly learn and apply new technologies

Communication skills: excellent verbal, written, and presentation skills.

Time Management: Ability to handle large volume while meeting quality goals.

Strong working knowledge of Microsoft Office applications

Experience with ClearSlide desired

3 or more years experience, or the equivalent, with educational software and/or learning management systems?

SKILLS/KNOWLEDGE/ABILITIESBachelors Degree requiredHigh achievement: recognition for excelling in a college and work environmentMotivation: the drive to achieve beyond what is expectedInterest in education and educational technology: experience or curiosity about the development of traditional and technology based intellectual propertyTechnical proficiency: strong digital skills and ability to quickly learn and apply new technologiesCommunication skills: excellent verbal, written, and presentation skills.Time Management: Ability to handle large volume while meeting quality goals.Strong working knowledge of Microsoft Office applicationsExperience with ClearSlide desired3 or more years experience, or the equivalent, with educational software and/or learning management systems?

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-CO-Centennial

Other Locations US-OH-Columbus

Work Locations: US-CO-Centennial-2154 East Commons 2154 East Commons Avenue Centennial 80122

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 21, 2017

Req ID: 1708436