Pearson Associate Customer Service Representative in Bloomington, Minnesota

Associate Customer Service Representative

Description

Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Customer Service Representative to join our team based in Bloomington, MN. Starting pay is $14.25 per hour.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Our next class will begin training on Monday June 5th.

We are currently hiring for the following schedules:

Monday through Friday, 8:30am - 5pm

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  • Note: Must be able to work a 8:30 AM - 5:00 PM training schedule for the first two weeks.\

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  • Summary

The Associate Customer Service Representative is responsible for providing Breathtaking Customer Service to Pearson VUE clients, candidates, and Test Administrators through efficient, accurate, and engaging interactions in a high volume inbound contact center environment.

Primary Responsibilities

85% - Inbound Queries – Scheduling, re-scheduling and cancelling exams for candidates as well as responding to and answering their questions and concerns through calls, chats or e-mails

5% - Outbound Calls - Follow up with candidates

5% - Training Assistance – Assist with new hire (side by side) training

5% - Other duties/project assistance as assigned.

Qualifications

Education and Experience

High school diploma or equivalent required

Six months customer service experience required

One year call center experience preferred

Skills, Knowledge and Abilities

Excellent oral and written communication skills

Active listening skills

Capable of applying sound judgment and critical thinking

Multi-tasking abilities

Strong interpersonal skills and ability to convey concern for customers

Ability to build and maintain positive working relationships

Working knowledge of Microsoft Word

Proficiency navigating multiple computer systems concurrently

Organizational skills and strong attention to detail

Competence in efficiently and effectively locating and utilizing resources to resolve customer issues

Ability to maintain composure, defuse escalated queries and handle complaints with tact and diplomacy

Capacity to learn and adapt in a fast-paced environment

Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met

Availability to work evenings and weekends as needed preferred

Familiarity with Google Email/Google Cloud platforms preferred

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 12, 2017

Req ID: 1708548