Pearson Customer Service Representative in Bala Cynwyd, Pennsylvania

Customer Service Representative

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Customer Service Rep-Continuing Education is responsible for entering courses and providers intoCE2000 and Sircon, for generating course and provider approval/denial andrenewal letters, for preparing and distributing client reports, forcommunicating status to clients, for taking incoming inquiry calls and emailsfrom providers, licensees and clients. The Continuing Education Service Specialist is also responsible forentering course credits into CE2000 and conducting compliance mailing whenappropriate and responding to email chats. The Customer Service Rep- Continuing Education communicates, on a dailybasis, with Clients and Program Managers, as well as internal technical systemsupport personnel, providers and licensees. The Continuing Education Service Specialist also supports clients,providers and licensees who use the PULSE licensing system.

Working closely with clients, providers and licensees, the Customer Service Rep- Continuing Education responds to inquiries from clients, providers, licensees and program managers through verbal and written communication. The Customer Service Representative ensures that all credits are entered into the appropriate systems accurately.

PRIMARY RESPONSIBILITIES

  • Enter courses and providers into CE2000 or Sircon, generate course and provider approval andrenewal letters

  • Answer incoming calls and emails

  • Prepare and distribute client reports

Qualifications

Required Knowledge and Experience:

  • Education and Experience:

  • Bachelor Degree or equivalent

  • 1 years experience with customer service in a business environment

  • Experience with Microsoft Office Suite

    Skills, Knowledge and Abilities:

  • Excellent oral and written communication skills

  • Excellent organizational skills, time management and multi-tasking skills

  • Ability to work in a team environment

  • Excellent customer service skills, patience and effective team working skills

  • Ability to interact in a professional manner with various levels of management and with clients

  • Ability to quickly learn new skills and knowledge

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-PA-Bala Cynwyd

Work Locations: US-PA-Bala Cynwyd-3 Bala Plaza 3 Bala Plaza West Suite 300 Bala Cynwyd 19004

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Shift: Day Job

Job Posting: Apr 24, 2017

Req ID: 1707431